Support

Help centre

Answers for buyers. Sellers get their own console and account manager.

Orders and payments

You pay ZWHEEL, not the seller. We hold the money and release it to the seller two days after you confirm delivery.

Card, Apple Pay, Google Pay, Klarna (where available) and PayPal are accepted at checkout.
Your bag shows a duty estimate for your zone where we have one; the final charge is set by customs.
If a seller does not dispatch by the date shown on your order, contact us and we will refund that part of the order.

Each listing states its own dispatch window and zone availability, because the seller ships it, not us.

Each seller commits to a dispatch time in business days, shown on the product page and your order.
Some items reach some zones by sea freight only; the listing says so, and those orders need a quote from us.
If an item does not ship to your zone, its page says so and checkout will not take the order.

Warranty and repairs are handled by the seller who listed the product, with ZWHEEL stepping in on unresolved disputes.

Rides carry 24 months on the frame, 12 months on electrics and 6 months on the battery.
Parts carry a 6-month defect warranty; they cannot be returned for a change of mind.
Escalate to ZWHEEL if a seller does not reply within three business days.